Refunds and Cancellations

WeCalledIt Premium is a digital subscription, billed in naira through our payment providers. It unlocks members-only features on top of the free tier. Points and Play Coins in the app have no cash value and are never sold, so this policy covers Premium subscriptions only.

We are not a bookmaker. You cannot place bets on WeCalledIt, we never hold a stake, and we never pay out winnings, so there is nothing of that kind to refund.

You can cancel from your Membership page at any time by turning off auto-renew. You keep Premium until the end of the period you have already paid for, we do not charge you again, and there is no cancellation fee.

Subscription payments cover access for the period they are billed, so we do not refund time you have already had access to Premium. We will refund you when:

• you were charged by mistake, for example a duplicate charge or a charge after you had cancelled;
• you were charged for a new renewal period, had not used any Premium feature in that period, and ask us within 14 days;
• a payment was made without your authorisation (tell us straight away).

If you think any charge is wrong, contact us and we will look into it and put genuine errors right.

Email hello@wecalledit.app from the address on your account, or use our contact page, with the date and amount of the charge. We aim to reply within 3 business days. Approved refunds go back to your original payment method and can take a few days to appear, depending on your bank or card provider.

Nothing in this policy takes away rights you have under the consumer law that applies to you.

Questions about a payment or this policy: reach us through the contact page or at hello@wecalledit.app. See also our Terms of Service.